Delivery Policy

How your order stays fresh

Your order is prepared fresh, sealed in vacuum or modified atmosphere (MAP) packs that lock in freshness and extend shelf life, and held in our chiller right up until it leaves. Nationwide orders travel with DPD in insulated packaging with ice packs that keeps your products safely chilled for a full 48 hours from collection. Local orders travel in our own refrigerated van, chilled door to door. One thing worth knowing: red meat in a sealed low-oxygen pack can look darker or purplish. That is the packaging doing its job, and the bright colour returns shortly after opening.

Nationwide delivery with DPD

We dispatch on a next working day service. It arrives on time in the great majority of cases, but no courier guarantees a specific day (DPD's own conditions of carriage describe delivery timescales as estimates only), which is exactly why our packaging is built for a full 48 hours. A delivery that arrives within 48 hours of collection is a successful delivery and your products are safe. DPD will send tracking notifications by email or SMS, including a delivery window on the day, and you can use them to nominate a safe place, neighbour, or Pickup point. Delivery to your address, your nominated safe place or Pickup point, a neighbour within 50 metres, or your building's concierge counts as a completed delivery, evidenced by DPD's photo, scan, signature, or PIN record. Parcels travel under DPD's Standard Terms and Conditions of Carriage (available at dpd.co.uk); your contract stays with us.

Local delivery

Available days, time slots, and any charges for your address are shown at checkout. If we can't deliver first time, we'll contact you and make one more attempt at no charge, same day or our next delivery day, with your order kept refrigerated in between.

If your delivery fails

• Our fault or DPD's fault (parcel lost or damaged, no attempt made, or arrival beyond the 48 hour window): we will offer a replacement or a full refund, always.
• A reason within your control (nobody available despite the tracking notifications, a wrong or incomplete address, a refused delivery, or a failed local redelivery): the products perish and cannot be resold, so we are unable to offer a refund. We may offer a goodwill gesture at our discretion.
• Left in your nominated safe place or with a neighbour: delivery is complete at that point, and the order is your responsibility from then on.

Problems with your order

Inspect your order on arrival, refrigerate it straight away, and contact us within 24 hours of delivery with photos if anything is wrong. Full details in our Returns Policy and Terms & Conditions.