Returns Policy

Fresh Meat: Important Notice

Due to the perishable nature of fresh meat and food safety regulations, we are unable to accept returns of fresh or frozen meat products once delivered. This is to protect the safety and quality of the products for all customers.

Our products arrive in vacuum packs or modified atmosphere (MAP) packs that keep oxygen away from the meat to extend shelf life and protect quality. Red meat in these packs can look darker or purplish; this is normal, the meat is fresh, and its bright colour returns shortly after the pack is opened. A colour change in an unopened pack is not a fault and is not grounds for a refund.

When We Will Issue a Refund

We will issue a full refund or replacement if:

• You received the wrong product
• Your product was damaged in transit
• Your product did not meet our quality standards
• Your order never arrived, or arrived more than 48 hours after courier collection, because of us or our courier

Deliveries that arrive within 48 hours of courier collection are successful deliveries: our insulated packaging keeps your products safely chilled throughout that window, so a courier delay within it does not qualify for a refund. We are also unable to refund orders where the delivery failed for a reason within your control, such as nobody being available despite the courier's tracking notifications, an incorrect or incomplete address, or a refused delivery. Our products are perishable and cannot be resold or redelivered once a delivery fails. Please see our Terms & Conditions for full details.

How to Report an Issue

Please contact us within 24 hours of delivery if you experience any of the above issues. To raise a complaint, please:

1. Message us on WhatsApp (fastest) or email info@jeffshalal.co.uk, quoting your order number
2. Include a description and photos of the product and its packaging
3. Where possible, keep the product refrigerated until we have finished looking into it
4. We will respond within 1 business day

Refund Processing

Approved refunds are processed back to your original payment method, usually within 3 to 5 working days and in any event within 14 days, depending on your bank.

Order Cancellations

Orders can be cancelled or amended free of charge up to 48 hours before your delivery day. Please see our Terms & Conditions for full cancellation details.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Contact Us

For any queries about returns or refunds, message us on WhatsApp, email info@jeffshalal.co.uk, or use our contact page.